Frequently Asked Questions

Yes, completely free. Calling costs you nothing, and we never ask for insurance or payment information.

Yes. Your information is protected. We maintain strict confidentiality and only break it in situations involving imminent risk of serious harm.

California has one of the largest treatment networks in the country — thousands of inpatient and outpatient programs, medication-assisted treatment clinics, sober living homes, and detox facilities across Los Angeles, San Francisco, San Diego, Sacramento, and beyond.

Yes. Medi-Cal covers a wide range of substance use disorder services including residential treatment, outpatient counseling, detox, and medication-assisted treatment under the Drug Medi-Cal Organized Delivery System (DMC-ODS) in participating counties.

Health & Safety Code § 11376.5 protects people who call for help during an overdose from drug possession charges. You cannot be prosecuted for having drugs on you if you called 911 to help someone who overdosed. Always call 911 first.

Naloxone is available without a prescription at pharmacies statewide. County health departments, syringe service programs, and organizations like NEXT Distro and local harm reduction coalitions distribute free kits throughout California.

When you call, tell us your city or ZIP code. We can identify nearby programs in Los Angeles, San Francisco, San Diego, Sacramento, Fresno, San Jose, and every region of the state.

Yes. California has several programs specifically designed for unhoused people with substance use disorders, including low-barrier shelters with treatment services. We can help identify these in your area.

Yes. Fentanyl and opioid addiction treatment is available across California. Medication-assisted treatment with buprenorphine or methadone is highly effective and widely available. We can connect you with providers immediately.

This is common and painful. We can discuss options including CRAFT (Community Reinforcement and Family Training), motivational approaches, and in some cases CARE Court — California's new system for connecting people with severe mental illness or addiction to treatment.